This Privacy Policy describes how Aquaclean (“we,” “us,” or “our”) collects, uses, and shares your personal information when you use our services or visit our website.
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Your name, address, email address, and phone number.
- Service Information: Details about the services you have requested or received from us.
- Payment Information: If applicable, information necessary for processing payments, such as bank details or payment card information.
- Website Usage Information: Information about how you use our website, including your IP address, browser type, operating system, and browsing behaviour (collected through cookies or similar technologies).
- Communications: Records of any correspondence between you and us, including emails, phone calls, or online forms.
- Marketing Information: Your preferences for receiving marketing communications from us.
2. How We Collect Your Information
We collect your information in the following ways:
- Directly from You: When you provide information to us when requesting a service, filling out a form on our website, corresponding with us, or making a payment.
- Automatically: When you use our website, we may collect information about your usage through cookies and similar technologies.
- From Third Parties: We may receive information from third-party sources, such as payment processors or marketing partners.
3. How We Use Your Information
We use your personal information for various purposes, including:
- Providing Services: To deliver the services you have requested and to manage our relationship with you.
- Communication: To respond to your inquiries, provide customer support, and communicate with you about our services.
- Payment Processing: To process payments and prevent fraud.
- Website Improvement: To analyse website usage and improve our website’s functionality and user experience.
- Marketing: To send you promotional materials and other information about our services, where permitted by law.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
4. How We Share Your Information
We may share your personal information with the following categories of recipients:
- Service Providers: Third-party companies that provide services on our behalf, such as payment processing, website hosting, and marketing.
- Business Partners: Companies with whom we partner to offer joint services or promotions.
- Legal Authorities: When required to do so by law or to protect our rights and interests.
5. Your Rights
You have the following rights regarding your personal information:
- Access: You can request a copy of the personal information we hold about you.
- Correction: You can request that we correct any inaccurate or incomplete information.
- Deletion: You can request that we delete your personal information, under certain circumstances.
- Objection: You can object to the processing of your personal information for certain purposes, such as marketing.
- Restriction: You can request that we restrict the processing of your information, under certain circumstances.
- Portability: You can request to receive your personal information in a structured, commonly used, and machine-readable format.
To exercise your rights, please contact us using the contact information provided below.
6. Data Security
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. These measures include [Describe security measures, e.g., encryption, access controls, secure storage ].
7. Data Retention
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Cookies and Similar Technologies
Our website uses cookies and similar technologies to improve your browsing experience and to collect information about website usage. You can manage your cookie preferences through your browser settings.
9. Links to Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our website or by other means of communication.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Aquaclean